Technology Insider

Implementing artificial intelligence (AI) in any organization isn’t just about technology—it’s about leadership and strategy. In a recent webinar, our team emphasized the continued steps that businesses can utilize, after the pilot phase, to continue to drive A.I. adoption. This blog rounds up a few key insights.


Leadership Buy-In and Pilot Project

This underscores the importance of leadership buy-in for overcoming resistance to change and fear of new technologies, especially among long-term employees. Expera CEO Vince Fung notes, “Adoption really needs to come from the top. If your top level doesn’t believe in AI, you’re probably not going to get the rate of adoption that you want.”

Once initial resistance is addressed, starting with pilot projects becomes crucial. These projects serve as proving grounds to showcase AI’s benefits and gather valuable feedback Once you’ve collected this valuable feedback from your pilot group, then it’s time to extend the pilot group.

This iterative process allows organizations to fine-tune their approach and measure the return on investment (ROI) before expanding A.I. tools across the board.


Empowering Teams With Effective Training

Effective adoption also hinges on robust training programs that empower employees to leverage A.I. tools effectively. Driving adoption involves creating a training strategy to teach team members how to get started and how to leverage the power of A.I. tools.

The shift from traditional keyword-based queries to conversational A.I. prompts requires a shift in mindset and skills, including prompt engineering.


Measuring Success and Scaling Up

Data-Driven Insights

Tools like Microsoft Copilot offer insights into usage patterns through data logging, allowing organizations to see who’s using it and what the most powerful uses of artificial intelligence are within your organization.

This data-driven approach informs decisions on expanding A.I. usage and optimizing its impact.


Transforming the Organization

Beyond efficiency gains, the true potential of A.I. lies in transforming organizational strategies. We recommend creating a high-level enterprise-wide business strategy around how A.I. is going to impact the way that we do business in the future.

This forward-thinking approach involves identifying new opportunities and reshaping how organizations engage with customers, analyze data, and operate.


Looking Ahead

While tools like Microsoft Copilot are valuable starting points, the future of A.I. adoption lies in diversifying and expanding the A.I. toolbox:

“…expanding the usage of A.I. beyond Microsoft’s Copilot into other areas where you can really leverage the power of these tools.”

By embracing A.I. across various facets of business operations, organizations can position themselves as leaders in their industries, driving innovation and sustainable growth.


Take The Next Steps Toward A.I. Adoption

While A.I. adoption presents challenges, it also promises transformative benefits when embraced strategically and supported across the organization. As organizations navigate this evolving landscape, fostering a culture of innovation and learning will be key to unlocking A.I.’s full potential.